At Ferizone, we strive to provide our customers with quality products and a satisfactory shopping experience. Please read our Refund and Return Policy carefully before placing an order.
Refund Request Period
Customers can request a refund within 2 days (48 hours) from the date and time the order is delivered. The refund request option will be available for only 2 days after delivery. Once this period expires, the refund request option will no longer be available through our website. Customers are advised to check their orders promptly after receiving their products.
How to Request a Refund
To request a refund, customers should follow these steps:
1. Log in to their account on “Ferizone.com” (https://ferizone.com/).
2. Open the My Account section.
3. Go to the relevant order.
4. Click the refund request button, if available.
5. Submit the required details about the refund request.
Customers should provide accurate order details and explain the reason for requesting a refund. Submitting a refund request does not automatically mean that the refund has been approved.
Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, they should submit a refund request within the 2-day period. Customers may be asked to provide photographs or other relevant information to help us verify the issue. Each request will be reviewed based on the details provided and applicable consumer protection laws.
Product Condition
Customers should keep the product, packaging, tags, and any included accessories in their original condition while a refund request is being reviewed. Products that have been used, washed, altered, or damaged after delivery may require additional review. Nothing in this policy limits any consumer rights that cannot legally be excluded.
Refund Approval and Processing
Once a refund request has been reviewed and approved, Ferizone will inform the customer about the refund process.
For prepaid orders, approved refunds will generally be returned through the original payment method, subject to the payment provider’s procedures.
For Cash on Delivery (COD) orders, customers may be asked to provide the necessary bank account details or other information required to process an approved refund securely.
Refund processing time may vary depending on the payment provider, bank, and verification requirements. Customers will be informed of the applicable process when their refund is approved.
Customers should never share their passwords, OTPs, or full card details to receive a refund.
Refund Requests After the Deadline
The refund request button will be available for only 2 days after delivery.
Requests submitted after this period may not be accepted through the standard website refund process. However, customers may contact us regarding damaged, defective, incorrect products or any rights available under applicable law.
Contact Us
If you have questions about this Refund and Return Policy, please contact us using the customer support details provided on our Contact Us page.
Email: help@ferizone.com
Ferizone reserves the right to update this policy when necessary. Any updates will be published on this page.